PLATFORM PROFILECRM
Salesforce
4.54
B-index (V3.1)
BLACK HOLE
Capture1.777
Escape0.392
Key Structural Insight
CRM data is lifeblood of sales. Switching cost is organizational, not technical.
Eleven-Parameter Profile
Data Depth8/10
Memory7/10
Action7/10
Process9/10
Network8/10
Closeness8/10
Portability4/10
Substitutability4/10
Human Fallback4/10
Org Depth9/10
Momentum5/10
Capture Escape Extended
V3.1 Decomposition
| Component | Value | Formula |
|---|---|---|
| CES₄ capture core | 0.7728 | CES(d, m, a, p) |
| Knowledge synergy σₖ | 0.7483 | √(d · m) |
| Operability synergy σₒ | 0.7937 | √(a · p) |
| Synergy boost | 1.2313 | 1 + 0.3·(σₖ + σₒ)/2 |
| Org-depth multiplier | 1.4500 | 1 + 0.5·o |
| Momentum multiplier | 1.1500 | 1 + 0.3·t |
| Total Capture | 1.7772 | c·(1+0.5n)·core·syn·org·mom |
| CES₃ escape core | 0.4000 | CES(x, s, h) |
| Feedback attenuation | 0.7295 | max(0.3, 1 − 0.35·core) |
| Total Escape | 0.3918 | ε + escCore · feedback |
| B = Capture / Escape | 4.54 | 1.777 / 0.392 |
Scoring Rationale
Complete customer relationship history. AppExchange (7000+ apps). Custom objects, workflows built over years. Switching = rebuilding entire sales process. Consulting ecosystem deepens dependency.
Parameter Sensitivity
MARGINAL B-INDEX CHANGE PER ±1 SCORE SHIFT
CLOSE8+1.13
PORT4-0.57
SUB4-0.57
FALL4-0.57
ACT7+0.46
MEM7+0.45
DATA8+0.42
PROC9+0.40
NET8+0.32
ORG9+0.31
MOM5+0.24
+ raises B (deepens lock-in)− lowers B (aids escape)
Comparable Platforms — SaaS & Cloud (9 peers)
| # | Platform | Ticker | B-index | Zone | |
|---|---|---|---|---|---|
| 01 | Palantir | PLTR | 9.66 | BLACK HOLE | Profile → |
| 02 | SAP | SAP | 7.21 | BLACK HOLE | Profile → |
| 03 | AWS | AMZN | 6.85 | BLACK HOLE | Profile → |
| 04 | Microsoft 365 | MSFT | 4.73 | BLACK HOLE | Profile → |
| 05 | Adobe Creative Cloud | ADBE | 4.38 | BLACK HOLE | Profile → |
| 06 | Snowflake | SNOW | 3.67 | BLACK HOLE | Profile → |
| 07 | Google Workspace | GOOG | 2.68 | BLACK HOLE | Profile → |
| 08 | Slack | CRM | 2.52 | BLACK HOLE | Profile → |
| 09 | Zoom | ZM | 0.90 | GROWING GRAVITY | Profile → |